Thank you for shopping with Subhavi Publishers through Subhavi.lk.

We are committed to providing our customers with quality books and a reliable online shopping experience. If you experience an issue with an order, please review the following Refund, Return & Cancellation Policy.

1. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Orders may be cancelled and refunded before they have been dispatched for delivery.

Once an order has been dispatched, we may not be able to cancel it. In such cases, the order will be handled according to the return conditions described below.

If Subhavi Publishers is unable to fulfil an order due to an item being unavailable or another issue on our side, the customer will be informed and the amount paid for the unavailable item will be refunded.

2. Returns

Customers may request a return within 7 days from the date of delivery.

To be eligible for a return:

• The item must be unused and in the same condition in which it was received.
• The book must not be damaged, marked, written on, folded, torn, stained, or otherwise altered by the customer.
• The item should be returned with any original packaging supplied with the order.
• Proof of purchase, such as the order number, invoice, or payment confirmation, must be provided.

All return requests are subject to review and approval by Subhavi Publishers.

3. Damaged, Defective or Incorrect Items

If you receive:

• A book damaged during delivery;
• A book with a printing, binding, or manufacturing defect;
• An incorrect book; or
• An incorrect quantity of books,

please contact us as soon as possible, preferably within 7 days of receiving the order.

Customers may be requested to provide photographs of the item and packaging together with the relevant order details so that we can verify the issue.

Once the issue has been verified, Subhavi Publishers may, depending on the circumstances and product availability:

• Replace the affected item at no additional cost; or
• Issue a full or partial refund, as appropriate.

Where an incorrect, damaged, or defective item has been supplied due to an error by Subhavi Publishers, the customer will not be required to bear reasonable return or replacement delivery costs.

4. Refunds

Once a returned item is received, it will be inspected to determine whether it meets the conditions of this policy.

If the refund is approved, the customer will be notified and the refund will be initiated using the original payment method whenever reasonably possible.

For eligible payments made by card through PayHere, refunds may be processed through the PayHere payment system.

Where a refund through the original payment channel is not technically available, Subhavi Publishers may contact the customer to arrange an appropriate alternative method of refund.

Refunds will generally be initiated within 7 business days after approval of the refund request.

After a refund has been initiated, the time required for the amount to appear in the customer’s bank account, card account, or other payment account may vary depending on the relevant bank or payment service provider.

5. Delivery and Shipping Charges

Original delivery or courier charges are generally non-refundable when a customer returns an item due to a change of mind.

However, where the return is required because:

• An incorrect item was sent;
• The item was received damaged;
• The item has a manufacturing defect; or
• The error was otherwise caused by Subhavi Publishers,

the applicable delivery charges may also be refunded or the replacement may be delivered without an additional delivery charge.

6. Return Shipping

For approved returns made due to a change of mind, the customer is responsible for the cost and safe delivery of the returned item to Subhavi Publishers.

If the return is required because of an incorrect, damaged, or defective item supplied by us, Subhavi Publishers will provide appropriate instructions regarding the return or replacement.

Please do not send an item back without first contacting us and receiving return instructions.

7. Exchanges

If you wish to exchange a book for another available book, please contact us within 7 days of receiving your order.

Exchange requests will be considered depending on:

• The condition of the returned book;
• Availability of the requested replacement item; and
• Any price difference between the products.

If the replacement product costs more than the original item, the customer will be required to pay the difference.

If an exchange is requested purely due to a change of mind, any additional delivery or courier charges will normally be borne by the customer.

8. Non-Returnable / Non-Refundable Items

Unless the item is damaged, defective, incorrectly supplied, or otherwise required to be accepted under applicable law, returns or refunds may not be available for:

• Books that have been used, damaged, marked, written on, torn, stained, or altered after delivery;
• Personalized or specially produced items;
• Digital or downloadable products, where applicable;
• Items returned without sufficient proof of purchase;
• Items returned after the applicable return period without prior approval; and
• Items damaged due to misuse or improper handling after delivery.

Promotional or discounted items are still eligible for consideration where the item received is damaged, defective, or incorrect.

9. Failed or Refused Deliveries

Customers are responsible for providing accurate contact and delivery information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address, inability to contact the recipient, or refusal to accept the parcel, additional courier or re-delivery charges may apply.

Any refund considered for an undelivered order may exclude reasonable delivery, return-delivery, or courier charges already incurred, unless the delivery failure was caused by an error on our part.

10. Refunds for Out-of-Stock or Unavailable Products

Although we make reasonable efforts to maintain accurate stock information, an item may occasionally become unavailable after an order has been placed.

If we are unable to supply an ordered product, we will contact the customer and may offer:

• An alternative product;
• A replacement when stock becomes available; or
• A refund for the unavailable product.

The customer will not be required to accept an alternative product.

11. How to Request a Return, Exchange or Refund

To request a cancellation, return, exchange, or refund, please contact Subhavi Publishers through the contact information provided on Subhavi.lk.

Please provide:

• Your full name;
• Order number;
• Contact telephone number;
• Details of the item concerned;
• The reason for the request; and
• Photographs of damaged, defective, or incorrect products, where applicable.

Providing complete information will help us review and process your request efficiently.

12. Contact Us

If you have any questions regarding this Refund, Return & Cancellation Policy, please contact:

Subhavi Publishers
Website: Subhavi.lk

Customers may contact us through the Contact Us page or through the official telephone/WhatsApp contact details displayed on Subhavi.lk.

We aim to handle all refund, return, cancellation, and exchange requests fairly and within a reasonable period.

This policy is subject to applicable laws and regulations in Sri Lanka.