Privacy Policy

At Subhavi Publishers, accessible through Subhavi.lk, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we may collect, use, store, disclose, and protect your personal information when you visit our website, create an account, contact us, or purchase products through Subhavi.lk.

By using our website and providing your personal information, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use Subhavi.lk, we may collect the following types of information.

Personal Information

When you place an order, create an account, contact us, or otherwise provide information to us, we may collect:

• Your full name;
• Email address;
• Telephone or mobile number;
• Billing address;
• Delivery or shipping address;
• Account details, where you create an account on our website;
• Order and purchase information;
• Information you provide when contacting our customer service team; and
• Any other information you voluntarily provide to us.

Payment Information

When you make an online payment, your payment may be processed through a third-party payment service provider such as PayHere.

Payment information required to complete the transaction may be collected and processed directly by the relevant payment service provider according to its own security and privacy practices.

Subhavi Publishers does not intend to store your full credit or debit card details on Subhavi.lk.

We may receive and retain information necessary to confirm and manage your payment, such as payment status, transaction reference, payment method information, and order-related payment details.

Technical and Browsing Information

When you access Subhavi.lk, certain information may be collected automatically, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages visited;
• Date and time of visits;
• Referring pages or websites;
• Website activity and interactions; and
• Cookie and similar technology information.

This information may be used to maintain website functionality, improve our services, understand website usage, and protect our website against misuse or fraudulent activity.

2. How We Use Your Information

We may use the personal information we collect for purposes including:

• Processing and confirming your orders;
• Processing and verifying payments;
• Arranging packing, shipping, and delivery of purchases;
• Contacting you regarding your order or delivery;
• Managing returns, exchanges, cancellations, and refunds;
• Responding to customer inquiries and providing support;
• Maintaining customer accounts;
• Sending order confirmations, receipts, and other transactional communications;
• Preventing fraudulent or unauthorized transactions;
• Improving our website, products, customer service, and shopping experience;
• Maintaining business, accounting, and transaction records;
• Complying with applicable legal and regulatory requirements; and
• Sending promotional or marketing communications where you have agreed to receive them or where otherwise permitted.

We will seek to collect and use personal information only where it is reasonably necessary for the relevant purpose.

3. Online Payments and PayHere

Subhavi.lk may use PayHere as a third-party payment gateway to facilitate secure online payments.

When you choose to make an online payment through PayHere, certain information necessary to process your transaction may be provided to or collected directly by PayHere.

Your use of PayHere’s payment services may also be subject to PayHere’s own terms, conditions, security practices, and privacy policies.

Subhavi Publishers may receive payment confirmation and transaction-related information necessary to process your order, confirm payment, manage refunds, and maintain transaction records.

We do not require customers to provide full card details directly to Subhavi Publishers for transactions that are securely processed through the payment gateway.

4. Delivery and Courier Services

In order to deliver products purchased from Subhavi.lk, we may share necessary information with courier companies, delivery partners, or other logistics service providers.

This information may include:

• Customer name;
• Delivery address;
• Contact telephone number; and
• Information necessary to identify and deliver the order.

We share only information reasonably required to complete the delivery or provide the relevant service.

5. How We Share Your Information

Subhavi Publishers does not sell or rent your personal information to third parties for their independent marketing purposes.

However, we may disclose or share information where reasonably necessary with parties such as:

• Payment processors and payment gateway providers, including PayHere;
• Banks and financial institutions where necessary for payment processing or refunds;
• Courier companies and delivery service providers;
• Website hosting and technical service providers;
• Website security, maintenance, and IT service providers;
• Accounting, professional, or business service providers;
• Analytics or website performance service providers, where applicable; and
• Government authorities, regulators, law enforcement agencies, courts, or other parties where disclosure is required or permitted by applicable law.

Third-party service providers are expected to process information only as necessary to provide their services and subject to their applicable obligations.

6. Cookies and Similar Technologies

Subhavi.lk may use cookies and similar technologies to operate and improve the website.

Cookies may be used for purposes such as:

• Keeping items in your shopping cart;
• Remembering website preferences;
• Maintaining login sessions;
• Supporting checkout functionality;
• Maintaining website security;
• Understanding how visitors use the website;
• Measuring website performance; and
• Supporting marketing or promotional activities where applicable.

Some cookies may be essential for the proper operation of the website.

You may be able to control or disable certain cookies through your browser settings. However, disabling essential cookies may affect certain functions of Subhavi.lk, including shopping cart, login, or checkout features.

7. Marketing Communications

Where applicable, we may use your contact information to send you information regarding:

• New book releases;
• Special offers;
• Book fairs;
• Promotions;
• Events; and
• Other Subhavi Publishers news.

Where consent is required, promotional communications will be sent only after obtaining the appropriate consent.

You may request to stop receiving promotional communications at any time by using an unsubscribe option provided in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send essential transactional communications concerning your orders, payments, deliveries, refunds, or customer service requests.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required to meet applicable business, accounting, taxation, legal, regulatory, fraud-prevention, or dispute-resolution requirements.

For example, certain information relating to purchases and payments may need to be retained after an order has been completed for accounting, customer service, refund, fraud prevention, or legal purposes.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it where appropriate.

9. Data Security

We take reasonable administrative, organizational, and technical measures designed to protect personal information against:

• Unauthorized access;
• Unauthorized disclosure;
• Loss;
• Misuse;
• Alteration; and
• Destruction.

We also seek to use trusted third-party providers for services such as payment processing, hosting, and website operations.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

10. Your Privacy Rights

Subject to applicable law and the circumstances of the request, you may have rights concerning personal information we hold about you.

These may include the right to:

• Request information about whether and how your personal information is being processed;
• Request access to your personal information;
• Request correction or completion of inaccurate or incomplete personal information;
• Request deletion of personal information in circumstances where such deletion is legally applicable;
• Withdraw consent where the processing of your information is based on your consent;
• Object to or request that we stop certain processing where applicable; and
• Raise a concern regarding the way your personal information is handled.

We may need to verify your identity before processing a privacy-related request.

Certain information may also need to be retained where required for legal, accounting, contractual, fraud-prevention, or other legitimate purposes.

11. Accuracy of Your Information

When placing an order or creating an account, you are responsible for providing accurate and up-to-date information.

Please contact us if your personal information changes or if you believe information held by us is incorrect.

Accurate contact and delivery information is particularly important to ensure that orders can be processed and delivered successfully.

12. Third-Party Websites and Services

Subhavi.lk may contain links to third-party websites or use third-party services.

Subhavi Publishers is not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage users to review the privacy policies and terms of any third-party services they use.

13. Children’s Privacy

Subhavi Publishers publishes and sells books that may be intended for children. However, the purchase and payment functions of Subhavi.lk are intended to be used by customers who are legally capable of entering into the relevant transaction or by a parent or legal guardian where appropriate.

We do not knowingly seek to collect unnecessary personal information from children through the website.

If a parent or guardian believes that a child has provided personal information to us inappropriately, they may contact us so that we can review the matter and take appropriate action.

14. Fraud Prevention and Website Security

We may process certain customer, order, payment, and technical information where reasonably necessary to:

• Verify transactions;
• Detect suspicious activity;
• Prevent fraudulent payments;
• Protect customer accounts;
• Prevent unauthorized access; and
• Maintain the security and integrity of Subhavi.lk.

Where necessary, relevant information may also be shared with payment providers, financial institutions, security providers, or lawful authorities for these purposes.

15. Changes to This Privacy Policy

Subhavi Publishers may update this Privacy Policy from time to time to reflect:

• Changes to our website or services;
• Changes to payment or delivery processes;
• Changes to technologies we use; or
• Changes to applicable legal or regulatory requirements.

Any revised Privacy Policy will be published on this page with an updated “Last Updated” date.

We encourage you to review this page periodically to remain informed about how we handle personal information.

16. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the way Subhavi Publishers handles your personal information, please contact us through the official contact information displayed on Subhavi.lk.

Subhavi Publishers
Website: Subhavi.lk

Please provide sufficient information for us to identify your request and respond appropriately.

17. Applicable Law

This Privacy Policy and our handling of personal information are subject to the applicable laws and regulations of Sri Lanka, including applicable data-protection and privacy requirements.

If any provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail.